Prepare For My Appointment2019-01-14T23:43:52+00:00

Prepare For My Appointment

Cornerstone Orthopaedics uses an electronic registration system allowing you to complete our paperwork from the convenience of your home or any smart device. The information you provide during registration will be placed directly into your medical records. Completing the registration process before you come into the office allows us to more quickly and efficiently check you in for your appointment. When you arrive, please sign-in with the front desk, so that they can gather your ID and insurance information, and collect any co-pay. The receptionists will also collect your completed and/or updated medication list to be entered into your chart.

When you schedule an appointment and provide us with a current email address, you will receive an email up to 3 days prior to your appointment time with a link to the online registration system. If registration is not completed 3 days prior to your appointment, a second email will be sent one day prior to your appointment. More detailed information can be found here.

All patients need to bring their ID, insurance card, co-pay and updated medication list to each appointment. We accept all major credit cards, checks, and exact cash and money orders. New patients will need to complete our registration information, including medical history and a complete medication list, which can be found here.

How long will it take me to register for my appointment?

If you are a new patient, haven’t been seen in over a year, or one of our physicians are seeing you for a new body part, please plan on 20 minutes. If you are an existing patient with no new injury or problem, please plan on about 5-10 minutes.

What time should I arrive for my appointment?

*Please note: New Patients = New to Cornerstone Orthopaedics, new injury/problem, or have not been seen for 3 years

  • New Patient – Online registration completed: 10 minutes prior to appointment
  • New Patient – No registration completed: 20-25 minutes prior to appointment
  • Established Patient = Same problem, follow-up, post-op or pre-op: Arrive on time or 5 minutes early

What documents do I need to bring if I am a new patient?

Please bring your ID, insurance card, completed medication list, including vitamins and supplements, and any imaging you have had on a disc (X-ray or MRI). Cornerstone Orthopaedics is an independent physician practice – we are not connected to any hospital’s imaging system; therefore, it is not always possible for us to see patient imaging studies electronically.

What if I have been injured on the job and are being seen under my employer’s work comp insurance?

Although our office will get the necessary insurance authorization to be seen under work comp, you will need to complete registration and new patient information, as well as bring any imaging studies and an ID to your appointment.

FAQ (re: Online Registration)

What if I do not see the registration email in my inbox?

Most likely the email has gone to your “junk” or “spam” folder. If not, please call our office to confirm that we have your correct email address.

I elected to receive my registration code by phone, but I have not received a call or the call disconnects after I answer. What do I do?

The system will not give you a registration code if your voicemail or other recording answers the call (i.e. “This number does not accept solicitation.”). Please be sure to answer the phone clearly, so the program recognizes that a live person is on the other end.

How do I update my insurance?

The front desk staff can add your updated insurance information in our office.

I accidently entered the wrong information online. What do I do?

Our front desk staff can edit your information when you come in the office. Please plan to arrive at least 15 minutes prior to your appointment to allow time to correct the information.